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Developer
Posts: 161
Registered: ‎02-08-2012
My Device: PlayBook
My Carrier: None yet
Accepted Solution

who to talk to about incorrect payments?

My payments for last period look to be approximately 30% of what they should be.  Who do I need to talk to to get this resolved?

Developer
Posts: 6,473
Registered: ‎12-08-2010
My Device: PlayBook, Z10
My Carrier: none

Re: who to talk to about incorrect payments?

This is always the first place to start, after this forum: https://www.blackberry.com/profile/?eventId=8109

Peter Hansen -- (BB10 and dev-related blog posts at http://peterhansen.ca.)
Author of White Noise and Battery Guru for BB10 and for PlayBook | Get more from your battery!
Developer
Posts: 161
Registered: ‎02-08-2012
My Device: PlayBook
My Carrier: None yet

Re: who to talk to about incorrect payments?

Thanks, Peter.  Have been digging through the portal for 20 min looking for something like that.

 

 

Developer
Posts: 6,473
Registered: ‎12-08-2010
My Device: PlayBook, Z10
My Carrier: none

Re: who to talk to about incorrect payments?

Yeah, I pointed out months ago how hard it was to find the link, and they said they'd improve it. Seems not to have happened yet.

If you click on the obvious Help link in the menu at left, the page that comes up does in fact have this link, carefully hidden in plain sight right in the middle of it, at the end of this text:

If you experience any issues or have any questions, please [[contact App World Vendor Support]]

The square brackets above show where the link is. Absolutely security by obscurity....

Peter Hansen -- (BB10 and dev-related blog posts at http://peterhansen.ca.)
Author of White Noise and Battery Guru for BB10 and for PlayBook | Get more from your battery!
Developer
Posts: 6,473
Registered: ‎12-08-2010
My Device: PlayBook, Z10
My Carrier: none

Re: who to talk to about incorrect payments?

[ Edited ]

By the way, did you wait for both emails, from Digital River *and* from Digital River Ireland?  It takes them at least two transactions to get all your money to you, and three if you have any carrier-billing (non-PlayBook) since that comes through Bango.

 

My first email from DR was only about 20% of what my portion should have been, but with the second email it comes to very roughly 68% which, ignoring currency exchange issues, is close enough that it's likely accurate.

 

(Edited to correct total %.)


Peter Hansen -- (BB10 and dev-related blog posts at http://peterhansen.ca.)
Author of White Noise and Battery Guru for BB10 and for PlayBook | Get more from your battery!
Developer
Posts: 161
Registered: ‎02-08-2012
My Device: PlayBook
My Carrier: None yet

Re: who to talk to about incorrect payments?

yeah, adding them together, it looks like they paid me their cut, and took my cut. It's a pretty huge difference. No response yet from that form, either. I've heard a few other people say that they had similar issues.

RIM already messes with my money enough by not allowing me to set my price without them screwing with it, they don't need to be screwing this up, too.
Highlighted
Developer
Posts: 161
Registered: ‎02-08-2012
My Device: PlayBook
My Carrier: None yet

Re: who to talk to about incorrect payments?

OK, no response from DR at all. I am -not- amused.