07-11-2013 11:45 PM
I noticed that all the email accounts on my Z10 are IMAP so I set up a Pop/SMTP account to just test...
Account type = pop
not using ssl so port 110 for pop and port 25 for smtp
Works with no problem so not sure were to try to go from here...
Have you tried deleting the account and setting it up again?
What are the settings you are using?
Has your ISP been of any help on this?
07-12-2013 12:15 AM
Had one more thought, do you have a gmail account? If not you can open one quickly then set it up as a pop account on your Z10 to test...
Gmail SMTP server address: smtp.gmail.com
Gmail SMTP user name: Your full Gmail address
Gmail SMTP password: Your Gmail password
Gmail SMTP port: 465
Gmail SMTP TLS/SSL required: yes
Gmail POP server address: pop.gmail.com
Gmail POP user name: Your full Gmail address
Gmail POP password: Your Gmail password
Gmail POP port: 995
Gmail POP TLS/SSL required: yes
If it work, the issue is with the mail server you are trying to send through. If you get the same sort of error... well then we are kind of back to rethinking...
07-12-2013 01:11 AM
My pop account was not having this issue on 10.0 nor on 10.1. Curious, have you tried setting up that account on K9 email app?
FWIW, my pop settings are:
Server type: POP
Server name POP3.XXX.net
Password, transmitted insecurely
I believe the asmtp setting allowed this account to work (though there were other issues) even under 10.0
07-12-2013 02:23 PM
all the suggestions you all just stated i have previosuly performed but to no avail. i think i will have to contact bb support and have them read my logs again.
07-12-2013 03:05 PM
I found an interesting thread on crackberry com (this forum won't let me paste the link
forums crackberry com/blackberry-z10-f254/outgoing-email-did-not-wor
Apparently it is a bug that on some hosted email servers SMTP mail does not work...
07-13-2013 06:37 PM
i can send email from my home ISP. but my home ISP and work are the same. but of course they are using different switches at my work though. IT informed me that they are not blocking port 25. i will see what results i get connecting to a few other WIFI networks.
07-14-2013 04:21 PM - edited 07-14-2013 04:22 PM
Did you try to see if your account will work using "K9"?
nope. i have other accounts i can try. read my other post that its working at home and i'm next going to try on other WIFI networks.
07-22-2013 02:00 PM - edited 07-22-2013 02:02 PM
Ok I tried sending on a couple of other networks and was successful. So it appears corporate is blocking port 25. My ISP happened to have an alternate SMTP port 1025 available. I changed my SMTP port to 1025 and was able to finally send an email via corporate network.