Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

New Member
Posts: 1
Registered: ‎06-10-2013
My Device: Z10
My Carrier: Pelephone - Israel

10.1 Upgrade

My device a Z10 STL100-3, with 10.0.9348 just recently purchased 

Fails ALL upgrade method in the following way - 

(1) The device itself notify me that the OS is up-to-date

(2) Links SW, download get stuck after ~15M, for the one time I could download it, without failing - running the application on XP gets you the message "The app is not a valid win32 app"

(3) The web update, fails to recognize the USB connection on XP or on Win7


Any ideas ?

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: 10.1 Upgrade

Hey t_ron1,

Welcome to the BlackBerry® Support Community Forums.

Software update availability is determined by your Mobile service provider. If you go to Settings> Software updates> Check for Updates, does it indicate any software updates are available? 





Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!