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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎10-01-2010
My Device: Z10
My Carrier: AT&T

2 Recurring Z10 Issues- Battery Charging and Intermittenly Shutting Down

I have 2 recurring issues (phone is approx 2 weeks old).

 

1.  Phone occassionally and intermittently shuts itself off ?....but not issue starting back up.

2.  Almost never stops charging (although on occassion it does stop and will show fully charged).  And this occurs whether charging via USB or wall outlet.  Last charge event plugged in for over 6+ hours and was still charging?  (have 2 batteries and both behave the same)

 

Other than that phone works very well.

 

Thanks...scott

Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: 2 Recurring Z10 Issues- Battery Charging and Intermittenly Shutting Down

Good day

Have you do OS upgrade yet?
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Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: 2 Recurring Z10 Issues- Battery Charging and Intermittenly Shutting Down


scottu50 wrote:

I have 2 recurring issues (phone is approx 2 weeks old).

 

1.  Phone occassionally and intermittently shuts itself off ?....but not issue starting back up.

2.  Almost never stops charging (although on occassion it does stop and will show fully charged).  And this occurs whether charging via USB or wall outlet.  Last charge event plugged in for over 6+ hours and was still charging?  (have 2 batteries and both behave the same)

 

Other than that phone works very well.

 

Thanks...scott


you could have an app that is draining the battery while using CPU cycles which will not let it fully charge as at the end of charging it does not supploy much current

Mine will take a long time to go from 95 to 99% when using it,.

 

My wifes will turn off at times but since getting a folding case with a sleeper magnet in it, it has not happened much now.

I think from keeping in her purse it was hitting the power switch.

 




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New Contributor
Posts: 4
Registered: ‎10-01-2010
My Device: Z10
My Carrier: AT&T

Re: 2 Recurring Z10 Issues- Battery Charging and Intermittenly Shutting Down

Hi Rob,

 

Yes...updated to .116

 

...though that is a previous issue I posted on, i.e.; BB link always indicates .116 update is available even though it is already installed (and if I allow it, it will install it over and over). 

 

I assumed this was a BB Link issue, but maybe not...

 

Thanks for the reply...scott