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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎04-16-2013
My Device: Z10
My Carrier: Orange

753 times resent email

I have a a personal Email for my website but based on Yahoo, since the 12th of April till the 15th , the same email with a two picture attachment of 3.1 Mb was sent for 753 times to the same email . this resulted in a 2.5 Gb Data usage and a 563 Euros Bill from my Carrier.  Can somebody Explain what happened, will it happen again and who is responsible for this.

 

Thank you

Forums Advisor III
Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: 753 times resent email

I had a hosted client of mine that had this happen to him with his iPhone while roaming internationally, we never did figure out what caused the loop. But it only ever happened with that one email message.

 

I suggest that you contact your carrier's BlackBerry trained support team and have them investigate the issue, if they cannot figure it out.. they should escalate you to BlackBerry support. Make sure to get the name of every person you talk to, and to ask for your incident / ticket number, this will help them to 'pay attention' a little better than normal. If you have any issues getting escalated to BlackBerry, make sure you ask for their supervisor and force the issue.

 

You may even get a credit from your carrier if you can determine that it was an issue with either the phone or their service. Smiley Happy

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Posts: 94,198
Likes: 24,319
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 753 times resent email

This happened in my #Z10 last week. I went and deleted the original email and all resends and the issues ceased.
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New Contributor
Posts: 4
Registered: ‎04-16-2013
My Device: Z10
My Carrier: Orange

Re: 753 times resent email

I thought it is best to be on the safe side, took the phone back to Orange and they replaced the phone with a new one . Now hopefully this will not happen again , also I installed a data Monitor app. Just in case.

 

But stil i am curious how this did happen, what is the cause.

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: 753 times resent email

with out support to look at the logs, you may never know

 




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Posts: 94,198
Likes: 24,319
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 753 times resent email


GeorgesM wrote:

I thought it is best to be on the safe side, took the phone back to Orange and they replaced the phone with a new one .


Mine stopped like I said.

 

Out of curiosity, was this an email with any attached files?

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New Contributor
Posts: 4
Registered: ‎04-16-2013
My Device: Z10
My Carrier: Orange

Re: 753 times resent email

Ya it had two pics that total to a 3.3 MB .
Posts: 94,198
Likes: 24,319
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 753 times resent email

I had four pics attached with about ~4mb.

 

I'd say it's a glitch alright, but doing what I mentioned above fixed. It hasn't happened again with me.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 11
Registered: ‎09-20-2008
My Device: Bold 9900
My Carrier: T-mobile

Re: 753 times resent email

The same thing is happening to mine.   I sent emails containing pictures to 3 different people at different times.  I was wondering why my phone was very warm and the battery went dead in 30 minutes.  Each email was sent over 50 times.

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New Contributor
Posts: 4
Registered: ‎04-16-2013
My Device: Z10
My Carrier: Orange

Re: 753 times resent email

I'm still the King of the Pack , 753 Times.