05-03-2013 01:29 PM
05-03-2013 01:36 PM - edited 05-03-2013 01:37 PM
Given the number of reports from various carriers/regions, I'd have to guess that it indeed is a larger service issue rather than a device-level issue. But, again, no one here in this user-to-user community can do anything about that.
Hence, we fall back to that contractually required formal support channel we were discussing earlier...that is the only way to formally escalate your case(s) up to BlackBerry...there is no other (free) channel to do so. The agent(s) at your carrier(s) you've so far spoken with must be poorly trained and you need to find one who is properly trained. Don't let them fob you off...insist on escalation.
05-03-2013 06:51 PM
I have the same problem from early this afternoon, have tried a reboot, battery pull as well still doesn't work. I'm in Bulgaria by the way.
Yea, we read your posts in the other threads.
Please let this user have his thread to himself so HIS issues can be the focus here.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code