03-19-2013 10:40 AM
I'm working on Z10 and Activesync email with my Outlook Exchange 10.
Everything works fine except the fact that the folders are not sorted by name and subfolders are not under the mother folder.
Once I create a new folder in my outlook, the sync immediately works and filing emails is perfect.
My only problem is that all folders are visually not sorted by name and by subfolders, but they are shown random.
Is there any place where I can setup the folder sorting rule ?
Thanks for your help
03-20-2013 12:06 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Currently there is no way to change the sorting of Folders and Sub folders in BlackBerry Hub.
Let me know if you have any more questions.
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Click Accept as Solution for posts that have solved your issue(s)!
03-20-2013 12:20 AM
03-20-2013 07:27 AM
Thank you for the feedback.
I'm "glad" to know I'm not the only one having this issue.
Actually, a part this issue, Activesync is working really well, therefore I'm afraid to reset everything after many difficulties I had at the beginning.
I will eventually try your second solution, even if it is the longer one.
04-29-2013 03:02 PM
I've been having this same problem on my Playbook and a new Z10 device. Is there anyting that can be done when adding the account to somehow control the sync order and get the folders/subfolders to sort alphabetically?
07-12-2013 03:08 AM
I notice that this issue was reported in March 2013, but this is still the case from what I get on our Exchange / Active Sync set ups. Is there any sorting fix in view from Blackberry?