05-18-2013 07:40 PM
Till Yesterday my Z10 works fine. The only issue with the old Software was that the device restarts sometimes without any cause. Since I done an update of my Z10, activesync do not work. After I recognized this issue I tried to reconfigure the Exchange-Activesync-Accounts but after this the issue getting worse, because now I lost all my contacts on my device.
In every constellation I got the message "your device is connected to a network but Internet service is not available".
So - Now I own a device which is no longer useful to me. Checking this forum, the problem seems to be only on my device, but if I check different other groups f.e. Crackberry the issue seems to be well known!
So, I do not believe that this issue is a single problem and that BB has no idea about it. But here I cannot find any solution on this issue. On Crackberry they suggest to use SSL instead of port 80. The problem is - my activesync-server do not support SSL right now.
Has anybody a solution for me? Answers from BB-support-team (if there exists such a team) is very welcome!!
05-20-2013 11:14 AM
05-25-2013 05:21 PM
I'm having the exact same problem with my q10, worked beautifully until I did the update that I kept getting notifications about, then my work email stopped coming through so I thought I'd delete and add the account again, but now it won't even let me do that. How can I revert back to before the update so that everything works....pretty useless to have a phone that has no contacts, no calendar sync or email sync.....
05-28-2013 07:12 AM
klaventure and molfy, have you tried the email account advanced setup per this Knowledge Base article?
Article ID: KB33940 How to integrate a Microsoft Exchange ActiveSync email account on the BlackBerry 10 smartphone
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
05-28-2013 07:17 AM
Sir thank you for your reply, yes i tried these steps. may be you did not notice that the problem appeared after upgrading to 10.1 that is means it was working before.
for details also we did not use https for activesync at work as IT guys said we are using port 80 not ssl.
05-28-2013 08:05 AM
I've been to my service provider and worked on this for a week with no luck!! Been told nothing can be done as all is down to Blackberry support to provide fix!! Asked support and forum but again not even a response.
As said phone is useless as is, nothing more than a high end paperwieght!!