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BlackBerry® Z10

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Posts: 2
Registered: ‎07-08-2014
My Device: Blackberry Z10
My Carrier: Etisalat (UAE)
Accepted Solution

Address Book issues after updating Z10 to 10.2.1.2977

I purchased new Blackbeery Z10 last week, I updated phone software directly over Wifi by phone (not used computer)

 

After Update:

 

No Sim contacts

No phone contacts

unable to create and save a new contact

 

please provide a solution ASAP

Best Regards
Shailesh Kumar
Hall of Famer III
Posts: 58,464
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Address Book issues after updating Z10 to 10.2.1.2977

Hi and Welcome to the Community!

 

It sounds like something perhaps went wrong in the update you performed...I'd suggest a clean OS reload via either LINK or AutoLoader:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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