Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Forums Advisor III
Posts: 1,430
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Automatic Lock

I noticed with the Z10 if it is on charge and the phone app is opened full screen the phone will never lock by itself. If the phone app is closed the phone will lock after the time out setting has been reached. I use one hour.

I should try this with the app opened full while not on charge.

I am wondering if anyone else noticed this.

Jerry G.
Posts: 21
Registered: ‎03-06-2013
My Device: BlackBerry Z10, BlackBerry 9360

Re: Automatic Lock

Hello Jerryg50,


Thank you for the post.


Have you tried to reset the device and see if the locking behavior continues? Swipe from the top bezel down on the home screen and select Settings>Display>change the Screen Lock Timeout to 10 seconds. Test to see if the screen is locking while the Phone application is open and charging, also try and test to see if the screen is locking while a different applications is open.


Please let me know how you make out.


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!