Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

New Member
Posts: 1
Registered: ‎08-17-2013
My Device: Z10
My Carrier: XL

BB ID Can't Restore BBM contact on Z10

Why My BB ID can't restore BBM contact on my Z10? I've been doing a security wipe but it does not make a difference. I did a restore again but it was too long for loading Restore. Why is that?


Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: BB ID Can't Restore BBM contact on Z10

Hello ErwinEdward and welcome to the BlackBerry Support Community Forums.


Sorry to hear you're having an issue with your BBM Contacts restoring to your device.


Have you ever been able to use your BBM on your Z10 or are you transferring your contacts from another BlackBerry device? 


Are you using WiFi or your data to do the BBM restore? Is there any error that displays or does it simply stick on restoring? 





Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!