02-15-2013 11:23 AM
I am trying to transfer data to my Z10 and Link "cannot communicate with device" even after restoring defaut settings. My Z10 shows along the bottom of the screen in Link but the only option available is to "remove a device" and it won't let me do that because of the BB ID association.
02-16-2013 07:50 AM
Welcome to the forums.
The first thing I would suggest is to try a different USB cable and different USB ports on your computer. If that does not work then I would suggest you un install and re install the BlackBerry Link software. Be sure to un install any version of the BlackBerry Desktop Software that may be installed. Once you have the software reinstalled test again to see if you are able to get BlackBerry Link to detect your device.
Let us know how you make out.
02-16-2013 12:18 PM
02-16-2013 02:28 PM
Hi, thanks for the suggestions. I've tried reinstalling Link, different cables, changing some settings on the Z10 and I still have no luck. The BB device manager can see my phone but Link does not.
Is there a setting on the phone I might have wrong?
02-16-2013 07:37 PM
03-01-2013 04:32 AM
did any find out how to resolve the issue with (cant communicate with device)??
i tried everything, uninstall and reinstall, different cables, different ports and dfferent computers...no luck