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BlackBerry® Z10

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New Member
Posts: 1
Registered: ‎03-23-2013
My Device: Z10 STL 100-3
My Carrier: Movistar Argentina

Re: BB Z 10 BBM cannot connect to server

Hi emanuel


I have the same problem on my movistar Argentina, exactly the same problem. Did you fix it ? 


I keep calling the Movistar currier but they say that it is problem of the phone, not for them.


Internet and all application works but BBM, It says It can not connect to the serve.


The only way I got it to work is if I do a security wipe and then I use only Wi Fi for the first setp up, then BBM works fine, at the moment I put the micro chip then, there is no BBM logo on the net and I can not connect to the server or if the BBM is already activatied I can not  send or invite anyone.




Helpppppppppppppp Pleaseeeeeeeeeee



New Member
Posts: 1
Registered: ‎04-11-2013
My Device: bb z10
My Carrier: movistar argentina

Re: BB Z 10 BBM cannot connect to server

Gabriel, i have the same problem... Any solution??? Im from argentina too and movistar.
Posts: 29
Registered: ‎07-27-2012
My Device: blackberry 9000
My Carrier: vodafone

Re: BB Z 10 BBM cannot connect to server




Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BB Z 10 BBM cannot connect to server

Hey fredsta,


Sorry for the delay in replying.


Can you send me a private message with your PIN number so I can investigate further?


I appreciate your patience.



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New Contributor
Posts: 6
Registered: ‎04-29-2013
My Device: blackberry z10 stl100 -1
My Carrier: tata docomo

Re: BB Z 10 BBM cannot connect to server

Hey had the same problem...check an settings...save them...turn off ur phone..pull out the sim and restart...should work now
New Contributor
Posts: 6
Registered: ‎04-29-2013
My Device: blackberry z10 stl100 -1
My Carrier: tata docomo

Re: BB Z 10 BBM cannot connect to server

New Member
Posts: 1
Registered: ‎12-28-2013
My Device: BlackBerry z10
My Carrier: stc

Re: BB Z 10 BBM cannot connect to server

Having the same problem here but it won't set up over Wi Fi ( the email and other apps setup great by Wi Fi) but bbm always give me error message what should I do please help me
New Contributor
Posts: 3
Registered: ‎02-22-2015
My Device: BlackBerry q10
My Carrier: xl indonesia

Re: BB Z 10 BBM cannot connect to server

Hey vicious, I have the same problem here. I can used bbm when I using WiFi (without simcard) and with simcard I can't use bbm even connecting with WiFi. Help mee
New Contributor
Posts: 9
Registered: ‎02-22-2015
My Device: bb classic
My Carrier: telkomsel

Re: BB Z 10 BBM cannot connect to server

i have the same problem
i just bought bb classic, cant connect to the server
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BB Z 10 BBM cannot connect to server

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive

2)  Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support. (Note...Viscous_Ferret no longer participates here, as indicated by the avatar words of "Retired").

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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