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BlackBerry® Z10

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Contributor
Posts: 10
Registered: ‎03-12-2009
My Device: Not Specified

BB Z10 AUDIO PROBLEM (Incoming and Outgoing). PLEASE HELP!

Please help! My callers can't hear me but I can hear them. Happens when I make outgoing calls, too. Problem happens only on default mode. If I use earphones or on speaker mode, it's fine. I already did battery pull ups and soft reset but still the same. PLEASE HELP.  Thanks!

Forums Advisor III
Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: BB Z10 AUDIO PROBLEM (Incoming and Outgoing). PLEASE HELP!

Are you able to record a voice note in remember? Maybe your microphone is physically not working...

-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. Smiley Happy
Guru III
Posts: 32,134
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BB Z10 AUDIO PROBLEM (Incoming and Outgoing). PLEASE HELP!

sometimes lint can get into the jack port and after a maybe putting in the headphones like 20-30 times it can clean the contacts

 

I have had this happen on many types of phones since I used to keep them in my pocket

 




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Contributor
Posts: 10
Registered: ‎03-12-2009
My Device: Not Specified

Re: BB Z10 AUDIO PROBLEM (Incoming and Outgoing). PLEASE HELP!

If my microphone is defective, how come they can hear me on speaker mode? 

Forums Advisor III
Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: BB Z10 AUDIO PROBLEM (Incoming and Outgoing). PLEASE HELP!

This happens when you are using headphones only? Do the headphones have a mic? It may be that the phone is expecting the headphones to have their own mic and that you are bypassing that by going to speaker.

 

That wasn't clear from your original post. Smiley Wink

-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. Smiley Happy
Contributor
Posts: 10
Registered: ‎03-12-2009
My Device: Not Specified

Re: BB Z10 AUDIO PROBLEM (Incoming and Outgoing). PLEASE HELP!

[ Edited ]

No. The problem occurs only when I'm on default/normal call mode. When I'm on speaker or headphone, there's no problem, they can hear me well.

Regular Contributor
Posts: 57
Registered: ‎07-07-2012
My Device: BB ZED 10
My Carrier: Fido

Re: BB Z10 AUDIO PROBLEM (Incoming and Outgoing). PLEASE HELP!

Hi, I had a similar issue after doing an up date which somehow didn't finish and was corrupted. you may want to do a back up with BlackBerry Link for desktop and then reload your operating system. Once you reload, test the phone first for sound and then restore your back up. Test again and if it happens again, you could remove your apps and reload one at a time and see if one of them is the culprit. I know this is a time consuming thing, but, it could correct your issue. Good luck and let us know.

Smile, it makes people wonder what you are up to. Smiley Happy
Regular Contributor
Posts: 57
Registered: ‎07-07-2012
My Device: BB ZED 10
My Carrier: Fido

Re: BB Z10 AUDIO PROBLEM (Incoming and Outgoing). PLEASE HELP!

ALSO, would you by any chance have a BT device connected without knowing it? I just did that, had BT on and then left it at home and couldn't figure out why I couldn't hear my calls through the handset. DOH I had left it on BT.

Smile, it makes people wonder what you are up to. Smiley Happy