06-21-2013 07:28 AM
Please help! My callers can't hear me but I can hear them. Happens when I make outgoing calls, too. Problem happens only on default mode. If I use earphones or on speaker mode, it's fine. I already did battery pull ups and soft reset but still the same. PLEASE HELP. Thanks!
06-21-2013 11:49 AM
Are you able to record a voice note in remember? Maybe your microphone is physically not working...
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
06-21-2013 01:34 PM
sometimes lint can get into the jack port and after a maybe putting in the headphones like 20-30 times it can clean the contacts
I have had this happen on many types of phones since I used to keep them in my pocket
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
06-22-2013 08:38 AM
This happens when you are using headphones only? Do the headphones have a mic? It may be that the phone is expecting the headphones to have their own mic and that you are bypassing that by going to speaker.
That wasn't clear from your original post.
06-22-2013 09:10 AM - edited 06-22-2013 09:11 AM
No. The problem occurs only when I'm on default/normal call mode. When I'm on speaker or headphone, there's no problem, they can hear me well.
06-22-2013 10:51 AM
Hi, I had a similar issue after doing an up date which somehow didn't finish and was corrupted. you may want to do a back up with BlackBerry Link for desktop and then reload your operating system. Once you reload, test the phone first for sound and then restore your back up. Test again and if it happens again, you could remove your apps and reload one at a time and see if one of them is the culprit. I know this is a time consuming thing, but, it could correct your issue. Good luck and let us know.
06-22-2013 01:01 PM
ALSO, would you by any chance have a BT device connected without knowing it? I just did that, had BT on and then left it at home and couldn't figure out why I couldn't hear my calls through the handset. DOH I had left it on BT.