Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
Posts: 2
Registered: ‎03-11-2013
My Device: Blackberry Z10
My Carrier: Singtel

BB Z10 Died

Registered an account to report that my Z10 died on me. Received on 7th March 2013 from Telco@ 8.30pm. Died on 11th March 2013 @ 4pm. Blue / Purple screen of death. Couldn't power up after. Now all I see is a periodic sequence of red led flashing.

Nice gadget, for 4 days of light usage. There goes my screen protector.

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BB Z10 Died

Hey gatelesis,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps below to try and bring the BlackBerry Z10 back to life:

 

  1. Ensure that BlackBerry Link is installed on the PC or Mac OS
  2. Ensure the computer has an internet connection.
  3. Launch the BlackBerry Link Software.
    Note: A backup of the BlackBerry device should be tried before a reload.
  4. Turn off the BlackBerry device. Make sure there are no flashing LEDs and that the LCD is not still being lit by the backlight. If there are any flashing LEDs, hold the power button for 15 seconds until the LEDs stop.
  5. Connect the BlackBerry device to the computer.
  6. When prompted with Cannot communicate with device, click Restore and then click yes allow the update to be downloaded and installed on the BlackBerry device.

If the restore button is not seen press the vertical dots in the lower right corner of BlackBerry Link and select disconnected device.  Highlight the disconnected device you are working with and attempt steps 4 to 6 again.

 

If the issue still persists, then I suggest contacting your network service provider for repair options. 

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Highlighted
New Contributor
Posts: 2
Registered: ‎03-11-2013
My Device: Blackberry Z10
My Carrier: Singtel

Re: BB Z10 Died

Would love to ViciousFerret, but nothing happend. The device would not power up. Proceeded the BB expert center and it was confirmed that it is a hardware faliure.


ViciousFerret wrote:

Hey gatelesis,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps below to try and bring the BlackBerry Z10 back to life:

 

  1. Ensure that BlackBerry Link is installed on the PC or Mac OS
  2. Ensure the computer has an internet connection.
  3. Launch the BlackBerry Link Software.
    Note: A backup of the BlackBerry device should be tried before a reload.
  4. Turn off the BlackBerry device. Make sure there are no flashing LEDs and that the LCD is not still being lit by the backlight. If there are any flashing LEDs, hold the power button for 15 seconds until the LEDs stop.
  5. Connect the BlackBerry device to the computer.
  6. When prompted with Cannot communicate with device, click Restore and then click yes allow the update to be downloaded and installed on the BlackBerry device.

If the restore button is not seen press the vertical dots in the lower right corner of BlackBerry Link and select disconnected device.  Highlight the disconnected device you are working with and attempt steps 4 to 6 again.

 

If the issue still persists, then I suggest contacting your network service provider for repair options. 

 

Let me know if you have any more questions.

 

Cheers.