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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎10-29-2013
My Device: z10
My Carrier: Bell

BB Z10 UNABLE TO LOAD PAST SERVICE AGREEMENT HELP PLZ!!

my blackberry z10 wont load past the service agreement.....Im in the first part of the set up and its not allowing me to even select a country for the service agreement to pop up..... Im connected to wifi and my sim card is still initializing apparently but its been hours....can anyone help PLEAAASE!!

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: BB Z10 UNABLE TO LOAD PAST SERVICE AGREEMENT HELP PLZ!!

Hold down the power button for 10 seconds and this will reset the phone.
New Contributor
Posts: 4
Registered: ‎10-29-2013
My Device: z10
My Carrier: Bell

Re: BB Z10 UNABLE TO LOAD PAST SERVICE AGREEMENT HELP PLZ!!

I tried that at least 5 times....removed the attery even and all

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: BB Z10 UNABLE TO LOAD PAST SERVICE AGREEMENT HELP PLZ!!

Select the Settings icon on the phone.

Select Security and Privacy, select Security Wipe, and type in “blackberry.

This will restore the phone to factory settings.
New Contributor
Posts: 4
Registered: ‎10-29-2013
My Device: z10
My Carrier: Bell

Re: BB Z10 UNABLE TO LOAD PAST SERVICE AGREEMENT HELP PLZ!!

I cant even set up the phone....Im at the very beginning of the set up where it asks for me to select a country and agree to the service agreement. If I cant get past this point how am I possibly supposed to get into the phone settings....can someone who actually understands my problem and is somewhat knowledgeale please help me??!?!?

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: BB Z10 UNABLE TO LOAD PAST SERVICE AGREEMENT HELP PLZ!!

[ Edited ]

I told you that figuring you might eventually get in and there seems to be something wrong with your phone so a restore should set things right.

 

If you cannot get in take it back to where you bought it and get another phone or ask them to set it up for you. 

One thing you can try is ask your carrier to resrt your SIM card.