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BlackBerry® Z10

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New Member
Posts: 1
Registered: ‎03-31-2013
My Device: Z10
My Carrier: T-Mobile

BB Z10 - Video Playback Issue

Hello,

 

Want to know if anyone else is experiencing this issue.  I just purchased my BB Z10 two days ago and cannot get audio when I playback a video I recorded from the device.

 

I can playback other videos that i have transferred from my PC into the SD card and i do get audio from them but cannot get the audio from any recorded video from the device

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Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: BB Z10 - Video Playback Issue

I would try two things.

 

1. Format your SD card with the z10 (settings, storage and access, format media card) and try again.

 

2. Save your video file from your camera on the device instead of sd card. (Open your camera app, swipe from top down, select settings, and turn off  save pictures on media card).

 

3. If all elese fails, then as a last restort, I would do a factory restore with BB link and start from scratch to verify its not a physical issue with the phone and if the sofware somehow got currupted.  If its physical then call your carrier for an exchange on defective device.