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BlackBerry® Z10

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New Contributor
Posts: 9
Registered: ‎04-23-2013
My Device: bb z10
My Carrier: glo nigeria

BB Z10 Virtual Keypad Issues

On the virtual keyboard, BB Z10 clears the entire sentence already typed when the backspace virtual key button is pressed even with the slightest touch. I also have issues with all the virtual key buttons on either side, namely "Q", "A", "uppercase button" on the left side and "P", "L" and "backspace button" on the right side. Its frustrating after typing for so long for you to lose all your text just because you wanted to clear a letter. The other buttons mentioned behave differently though, like giving you caps and foreign alphabets when all you want is just the "small letter".
Posts: 94,524
Likes: 24,405
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Z10 Virtual Keypad Issues

Your device is operating differently than mine.

 

On mine, pressing the backspace deletes one character at a time.

Swiping leftward across the keyboard will delete an entire word at a time.

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New Contributor
Posts: 9
Registered: ‎04-23-2013
My Device: bb z10
My Carrier: glo nigeria

Re: BB Z10 Virtual Keypad Issues

Thanks for your response. Is this a hardware problem or what? Or is there a way to adjust the screen sensitivity? I just tried it again and the problem is still there! This only happen to the virtual buttons on the extreme right and left as said originally.

Posts: 94,524
Likes: 24,405
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Z10 Virtual Keypad Issues

Hmm... two things first.

 

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

If that doesn't help, reload the OS. I can help with that if you want to do this.

 

If neither of those help you, I'd say it's a hardware issue.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎04-23-2013
My Device: bb z10
My Carrier: glo nigeria

Re: BB Z10 Virtual Keypad Issues

I have thought about reloading the OS severally but how do I back up my phone contacts and BBM contacts?

Posts: 94,524
Likes: 24,405
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Z10 Virtual Keypad Issues

Use the Link desktop software to backup first.

 

You can backup ALL, or just settings, data or media.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code