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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎10-27-2013
My Device: Z10
My Carrier: Orange

BB Z10 update 10.2.0.424, ( 10.2.0.1791 ) big problem !!!!!!!!!!!!!!!!!!

when I update my BB Z10 10.1 to new 10.2.0.424, ( 10.2.0.1791 ), my phone work slowly and camera dont work, i cant see videos, photos, my phone dont see my memory card, 10.2 is oficial update, 10.1 worl all and fast but 10.2 is tragedy,

primery we need fix this update or reboot update 10.1, i wait what BB to do for us

Hall of Famer III
Posts: 58,165
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: BB Z10 update 10.2.0.424, ( 10.2.0.1791 ) big problem !!!!!!!!!!!!!!!!!!

Hi and Welcome to the Community!

What you describe is certainly not normal...although there is a 24-48 hour period during which things are being updated with various servers, and things can be a bit sluggish during that time.

If, after that period, things do not improve, then I'd suggest you use LINK and perform an OS Reload:


If you really want to fall back, then you may need to find an AutoLoader for such purposes:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎10-27-2013
My Device: Z10
My Carrier: Orange

Re: BB Z10 update 10.2.0.424, ( 10.2.0.1791 ) big problem !!!!!!!!!!!!!!!!!!

Thank you for infoSmiley Happy
I install 10.2.0.1521 and now Z10 work okSmiley Happycamera, movies and memory card worksSmiley Happy
reload 10.2.0.424 dont work,BB must give fix this updates
New Member
Posts: 1
Registered: ‎10-28-2013
My Device: Blackberry Z10
My Carrier: CELL C

Re: BB Z10 update 10.2.0.424, ( 10.2.0.1791 ) big problem !!!!!!!!!!!!!!!!!!

I have the same problem reported already ,see below  Blackberry Z10 (South Africa) Cape Town

 

when I updated my BB Z10 10.1 to new 10.2.0.424, ( 10.2.0.1791 ), my phone work slowly and camera dont work, i cant see videos, photos, my phone dont see my memory card, 10.2 is oficial update, 10.1 work all and fast but 10.2 is tragedy,

primery we need fix this update or reboot update 10.1, i wait what BB to do for us