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BlackBerry® Z10

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Contributor
Posts: 10
Registered: ‎02-18-2013
My Device: Z10
My Carrier: Rogers
Accepted Solution

BB10.1 on Rogers - Important

Hi guys,

 

i have updated my OS (Rogers network) and now i can't unlock my phone as i don't get the screen that allows me to enter my phone's password. Help will be appreciated.

New Member
Posts: 1,477
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: BB10.1 on Rogers - Important

Try swiping from the bottom up with 2 fingers at the time

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Using the Playbook and the Z10 and the Z30 and loving them

Martin
Contributor
Posts: 10
Registered: ‎02-18-2013
My Device: Z10
My Carrier: Rogers

Re: BB10.1 on Rogers - Important

i did, i get the keyboard. i typed my password and pressed enter but nothing happens. still can't unlock it

Contributor
Posts: 39
Registered: ‎01-19-2011
My Device: Z10
My Carrier: Rogers

Re: BB10.1 on Rogers - Important

Did the phone restart correctly after the update ?

Try pulling the battery.
Contributor
Posts: 10
Registered: ‎02-18-2013
My Device: Z10
My Carrier: Rogers

Re: BB10.1 on Rogers - Important

Yes it did

 

and i have tried that, still the same issue.

 

Contributor
Posts: 10
Registered: ‎02-18-2013
My Device: Z10
My Carrier: Rogers

Re: BB10.1 on Rogers - Important

fixed

 

it was due to the SD card.

 

now my maps app doesnt work after i did the enterprise activation.