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Contributor
Posts: 31
Registered: ‎07-05-2012
My Device: P9981 Porsche Design
My Carrier: CSL 1010

BB10 Update

How i can be eligible for the update?  Z10 is not launched in my country and i am using grey import device.  i ahve not received any msg for update via BBworld.

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Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB10 Update

There is a thread on CrackBerry whereby removing the SIM card from your Z10 the upgrade may work.

http://crackberry.com/how-get-latest-blackberry-10-software-your-z10-even-if-your-carrier-hasnt-push...



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Contributor
Posts: 31
Registered: ‎07-05-2012
My Device: P9981 Porsche Design
My Carrier: CSL 1010

Re: BB10 Update

Jsanders, thanks for your prompt reply.

 

I am having problem to backup using the balckberly link?  dont know how to solve as it keep saying communication error?

 

So without this solution i cannot proceed to doing the upodate procedure as suggested by you.

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB10 Update

That's a problem, you really need to perform the backup first.

 

Have you tried rebooting both the PC and Z10 and then reconnecting and backup again?



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Contributor
Posts: 31
Registered: ‎07-05-2012
My Device: P9981 Porsche Design
My Carrier: CSL 1010

Re: BB10 Update

Yes i have rebooted the device n my mac. Still cannot sync. Mac recognise n link recognises i can copy the photos videos to my mac. But i cannot back up n restore.
Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB10 Update


AshMirchandani wrote:
Yes i have rebooted the device n my mac. Still cannot sync. Mac recognise n link recognises i can copy the photos videos to my mac. But i cannot back up n restore.

ahh, didn't know you were using a Mac.

 

While it shouldn't matter, it should still work.

 

Are you connected to a main rear USB port on the Mac, not a hub?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
Posts: 31
Registered: ‎07-05-2012
My Device: P9981 Porsche Design
My Carrier: CSL 1010

Re: BB10 Update

Same problem with either way
Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB10 Update

Call your mobile provider tech support and get the issue escalated to RIM tech support.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 31
Registered: ‎07-05-2012
My Device: P9981 Porsche Design
My Carrier: CSL 1010

Re: BB10 Update

Thanks for the advise, Z10 is not lauched in my country and my provide unabel to help me on this issue.  Is there anyway i can contact RIm on this issue and also suddenly my speaker has stopped working ( speaker phone, ringtone all notifications have gone silent?) incoming callings and notification only vibrate...

Contributor
Posts: 31
Registered: ‎07-05-2012
My Device: P9981 Porsche Design
My Carrier: CSL 1010

Re: BB10 Update

hi J sanders,

 

finally, i got tired and went for the total reset of the Z10 to factory reset.  Now the problems is solved and no issues with backup on the Mac.

 

How do i knwo i have the latest SW update?  my OS on z10 is 10.0.9.2372  is this the latest?

 

pls advise