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BlackBerry® Z10

New Contributor
Posts: 8
Registered: ‎02-06-2013
My Device: Z10
My Carrier: Rogers

BB10 Z10 WILL NOT BACKUP among other odd issues

I restored my info from my BB7 to the BB10 and it seems to be missing a lot of contacts but besides the fact I'm trying to backup my current bb10 running the latest update released yesterday and an error message after 55% each time.


I've restarted the computer and the device numerous times and get the same error at 55% and says please check that the device is on or connected.

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: BB10 Z10 WILL NOT BACKUP among other odd issues

Hi pimpjuice001,


Only contacts that are not setup for wireless sync will be transferred during the device switch. In regards to the error, I assume this occurs when restoring your data to your BlackBerry Z10?






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