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BlackBerry® Z10

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Contributor
Posts: 12
Registered: ‎07-24-2013
My Device: bb10
My Carrier: zain

BB10 doesnt play vids

My z10 doesnt play videos when opened, the screen just becomes black and i cant leave the black screen without pressing the home button. Videos play on "edit mode" but nothing other than that.....

New Developer
Posts: 105
Registered: ‎08-24-2013
My Device: BlackBerry Z10 | BlackBerry Dev Alpha B | BlackBerry PlayBook 32GB | BlackBerry Z10 Limited Edition
My Carrier: Not Provided

Re: BB10 doesnt play vids

you should try to play a standard quality video first to check the correct working of the player. I think this problem arises because
1. You are playing an excessively high definition video
2. The video file may be corrupted.

Please let me know if you have any further details about the issue
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Posts: 95,161
Likes: 24,501
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB10 doesnt play vids


alooi1 wrote:

My z10 doesnt play videos when opened, the screen just becomes black and i cant leave the black screen without pressing the home button. Videos play on "edit mode" but nothing other than that.....


Please explain, are these videos you have recorded ON the device, downloaded to the device or when streaming over the internet.



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Posts: 95,161
Likes: 24,501
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB10 doesnt play vids


pranayshirolkar wrote:
you should try to play a standard quality video first to check the correct working of the player. I think this problem arises because
1. You are playing an excessively high definition video
2. The video file may be corrupted.

Please let me know if you have any further details about the issue

Standard or HD doesn't matter, both will play. They do on mine.



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Contributor
Posts: 12
Registered: ‎07-24-2013
My Device: bb10
My Carrier: zain

Re: BB10 doesnt play vids

It doesn't matter where the video comes from it just doesn't open.
Youtube vids, recorded vids, streaming vids, instagram vids, snapchat vids..... None work
Trusted Contributor
Posts: 215
Registered: ‎09-28-2009
My Device: BlackBerry 9370
My Carrier: Verizon

Re: BB10 doesnt play vids

BlackBerry will not play Flash videos. I see that with some online videos that are still using the Flash format. 

Regular Contributor
Posts: 74
Registered: ‎08-24-2013
My Device: Z10
My Carrier: Relaince

Re: BB10 doesnt play vids

I suggest you to please reset your bb
It happened in mine once
that automatically gone when I updateed it

Click like button, if it helped in any way.
Give a like.

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" which solved it for you
Regular Contributor
Posts: 74
Registered: ‎08-24-2013
My Device: Z10
My Carrier: Relaince

Re: BB10 doesnt play vids

Please notify me. When done
Grv
Give a like.

1. please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?
" which solved it for you
Posts: 95,161
Likes: 24,501
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB10 doesnt play vids


alooi1 wrote:
It doesn't matter where the video comes from it just doesn't open.
Youtube vids, recorded vids, streaming vids, instagram vids, snapchat vids..... None work

That is odd. I get all of those you list to play on my Z10.

Try the reboot as another suggested and if still no good, please What is your Operating System loaded to your device? From the main screen, swipe down from the top black bezel to Settings > About... what is the OS Version listed there?



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Contributor
Posts: 12
Registered: ‎07-24-2013
My Device: bb10
My Carrier: zain

Re: BB10 doesnt play vids

The OS Version is 10.1.0.4633

I have restarted it , but still...


Do you guys recommend a factory wipe???