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03-06-2013 12:32 AM
I have been using the new Z10 for more than a week now and everything has just worked fine.
But today, around 7.30pm CET BBM stopped working. I get an error message that I would need a data plan:
My Carrier: Swisscom (Switzerland)
The error occurs on 2G, 3G, 4G an Wifi...
Anyone can provide any help?
03-06-2013 01:43 PM
Hi crypticro and welcome to the BlackBerry Support Community Forums!
Have you contacted your carrier to see if they have made any changes to your account? Also, If you want to send me your BlackBerry PIN, I can take a look to see if your data plan is active on our end.
03-06-2013 02:13 PM
I have the same problem here, it was working fine for the last 2 weeks, but suddenly same error happening to me. There is no problem with network, reload OS + wipe was done and OS was upgraded to 10.0.10.82, but nothing change. Please help me....
03-06-2013 02:38 PM - edited 03-06-2013 02:51 PM
I am pretty sure there's no carrier network related problem as I have tried it with SIM Card, without SIM Card (wifi only) and tried it with a SIM Card of another carrier, same result. Additionally, I am an employee of that carrier myself and I am aware of the current network status.
I also security wiped my device, but Problem persists
I sent the PIN by PM..
Thanks for your assistance!
03-07-2013 10:47 AM
03-11-2013 07:40 AM
If the SIM card requires a BlackBerry data plan to access BBM on the BlackBerry Z10. If you would like to send me your BlackBerry PIN via Private Message, I can verify if any BlackBerry services are activated on your account.
03-11-2013 09:17 AM
The problem has been resolved. I canceled the BIS option after I used the Z10 the first time that kind of canceled BBM registration on your side. Actually, the Z10 should register this automatically when used the first time as I've been told but with the de-activation of BIS things got mixed up.
Maybe there's a bug on the Blackberry side. I am sure im not the only one. Because people don't cancel their BIS option before they have the new device (at least I wouldn't).