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BlackBerry® Z10

New Contributor
Posts: 8
Registered: ‎02-14-2013
My Device: z10
My Carrier: *

BBM Groups issue

HI there, 


I noticed that once in a while when I am trying to message in my groups on BBM that I can initially do so, however when i exit the app and go back in later on all the members of the groups are gone.


Then later ALL the groups gone.


Finally once the phone is restarted the groups are back, however the same error repeats itself and they are gone soon thereafter.


Can someone help me on this?



Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BBM Groups issue

Hi Slade632,


Welcome to the BlackBerry Support Community.

So that we can resolve this issue for you, could you please ask your wireless service provider to open a case with BlackBerry on your behalf so we can look into this in more depth?




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