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BlackBerry® Z10

New Contributor
Posts: 2
Registered: ‎07-31-2013
My Device: z10
My Carrier: ems


[ Edited ]

Dear Sir madam,


my name is Obaid Haroon I am from Karachi (Pakistan) I have purchased blackberry z10 from Ems the smart phone partner along assurance warranty plan provided by them . The problem I am facing is my bbm is not working on bis provided by Ufone (Pakistan) I have contacted them several times and every time I got a same answer there is no problem from our end . The issue remains I'd like to know what exactly problem is every thing is working fine like receiving and sending mails facebook, twitter, whatsapp, four square ,appworld etc etc . Please resolve this issue at your earliest . I am enclosing you complete details of my blackberry z10 below .


Thanking you and hoping to hear from you favorably .


Obaid Haroon .



Model: z10 stl100-1- regional middel east -charcoal black 

imei: <removed>

pin: <removed>

bt Mac: <removed>

product bar code no : <removed>


current OS :blackberry 10

software release

os version :

build id : 556195

flash player version :

air version

cryptographic kernel version :

wlan version: 1.1

radio version :

webkit version:

browser version :


MOD EDIT: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.


Regular Contributor
Posts: 63
Registered: ‎01-05-2013
My Device: Z10, DC, 9810, 9800, 8520, Playbook
My Carrier: O2


No "bis" on z10 from my understanding.

When you say not working, in what way? What shows? Any errors? Tried pinning yourself? Got a friend to bbm you and tell you what happened their end

Have you rebooted by powering down and or natt pull? Have you tried a restore or different os?
Tis Jaysus!