Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

New Member
Posts: 2
Registered: ‎06-17-2013
My Device: Blackberry Z10
My Carrier: 3

BBM Not Working

Hi All. Recently purchased the blackberry z10. my bbm worked fine for a few days, but suddenly i noticed that absolutely none of my bbm messages were sending and I wasnt receiving them either. this has been happening for about a week and a half now. before you ask, yes i am signed into my correct blackberry ID, and i am able to access the internet (both via wifi and my network). it just seems to be bbm that's not working. any help / ideas?

New Contributor
Posts: 9
Registered: ‎06-04-2013
My Device: Blackberry Z10
My Carrier: Bouygues telecom

Re: BBM Not Working



did you make all the latest updates ?

As a last resort you can make a hard reset, it should fix you problem.


Hope i would help you Smiley Happy


Founder @ Addics à Blackberry 10
Blackberry Q10 outselling Galaxy S4 in France Smiley Happy
Differences between Blackberry Q5 and Blackberry Q10 (written in French)
Guru III
Posts: 32,226
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BBM Not Working

Do you have the BlackBerry logo next to carrier or wifi signal? if not do a battery pull


Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V