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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎07-01-2013
My Device: z10
My Carrier: vodacom

BBM Profile Picture Z10

When I update my profile picture on BBM it changes on my phone, but it doesn't change so that my contacts see the same picture.?
Retired
Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: BBM Profile Picture Z10

Hey rug309

Welcome to the BlackBerry Support Community Forums.

 

Have we attempted to remove the battery from your BlackBerry Z10 smartphone and replace it back into the BlackBerry Z10 smartphone? Can you please confirm if all contacts cannot see your updated profile picture?

 

I look forward to your reply!


Goose947


 


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New Contributor
Posts: 3
Registered: ‎07-01-2013
My Device: z10
My Carrier: vodacom

Re: BBM Profile Picture Z10

Hi, thanks for coming back to me. I have tried to remove the battery several times. Have checked the time zone and many other things. And it is all my contacts that can't see my profile picture.
Retired
Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: BBM Profile Picture Z10

Hello

I have been researching your issue and it appears to be a new issue that needs further investigation. I recommend your next steps are you contact your wireless carrier and request to be transferred to BlackBerry Technical Support.

Thank you for posting on the BlackBerry Technical forums.


Goose947


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!


New Contributor
Posts: 8
Registered: ‎03-30-2013
My Device: Z10
My Carrier: Telkomsel

Re: BBM Profile Picture Z10

Hello mr Goose947, I am having the same problems since a week ago.... I have call my wireless carrier and they said that there is nothing wrong with the carrier. Coul you give another solution ?
New Contributor
Posts: 5
Registered: ‎07-05-2013
My Device: z10 STL 100-2
My Carrier: ind telkomsel

Re: BBM Profile Picture Z10

[ Edited ]

Have we attempted to remove the battery from your BlackBerry Z10 smartphone and replace it back into the BlackBerry Z10 smartphone? Can you please confirm if all contacts cannot see your updated profile picture?

u think u still live in old Blackberry device

its a shame to hear u saying like

other smartphone not like that.. when u say that to other people using other smartphone. they will laugh at u..

remove battery????come on man.. its already 2013. u still expect "smartphone" like that????????????????????????????????

 

its not called smartphone anymore.. but smartass

 

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM Profile Picture Z10

The failure of BBM avatars syncing across the network had been an issue for a week or so in the Asia Pacific areas of Indonesia, Malaysia etc. It should be fixed soon. Good luck.
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New Contributor
Posts: 3
Registered: ‎07-01-2013
My Device: z10
My Carrier: vodacom

Re: BBM Profile Picture Z10

Hi, I solved the problem. I did a security WIPE. I 1st did a backup via BlackBerry Link on my laptop.
Now working just fine.
Regards
New Contributor
Posts: 7
Registered: ‎07-15-2013
My Device: z10
My Carrier: 2348037228012

Re: BBM Profile Picture Z10

security wipe? is there no other way?

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New Member
Posts: 1
Registered: ‎07-27-2013
My Device: Z10
My Carrier: MTN

Re: BBM Profile Picture Z10

Mine is doing the same thing. ever since the last system upgrade.

 

Done everything except the security wipe because I really don't want to do that.

 

I'm in South Africa