Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

Posts: 1
Registered: ‎07-24-2013
My Device: Z10
My Carrier: Vodafone Qatar

BBM Profile Pictures in Middle East Issue


              Im having a problem while changing the BBM Profile Picture on Z10 Device with a service provider in Qatar, While all the trouble shooting steps has been done and i found all the BBM users inside Middle East are facing the same issue with BB10 in Qatar,UAE,KSA,Kuwait as well.For some how i tried once to do a work around and after so many trials i found a temp. solution it made it works which removing the Facebook application. But this is not the perfect scenario from RIM ... So is there any estimated time to solve this issue in the Middle East or shall we wait for a software update and wishing if the issue got solved or no ??!!..

Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: BBM Profile Pictures in Middle East Issue

[ Edited ]

Hello MRizk6

Welcome to the BlackBerry Support Community Forums.


Sorry to hear you are having issues with BlackBerry Messenger.


Can you please confirm the BlackBerry 10 Software version on your BlackBerry z10 smartphone? (Settings>About>"Drop Down menu" OS>OS Version)



Is your BBM profile picture not updating for your BBM Contacts?


Are the BBM contacts missing their avatar's in BlackBerry Messenger?


Can you please confirm what "troubleshooting" has been completed (does this include reloading your BlackBerry z10 smartphone)?


Have you received an error message when reproducing the issue with BBM?


I look forward to your reply



Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!