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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎04-04-2013
My Device: Z10
My Carrier: employee

BBM Z10 cannot use after update OS

need help

my Z10 cannot use bbm after updating OS

when i try to open bbm, there  nothing happen, just back to home screen when try to open

n  when i try to uninstall in appworld there nothing happen

i already choice option uninstal, but when try again to open my world BBM still installed




Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: BBM Z10 cannot use after update OS

Hello sudunk,

Welcome to the BlackBerry Support Community.


To clarify - Is the BBM application closing as soon as you attempt to open it?


Which version of device software did you update to before the issue began?


Thank you.



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