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BlackBerry® Z10

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Contributor
Posts: 17
Registered: ‎09-21-2011
My Device: Torch 9860
My Carrier: None

BBM crashing upon opening specifig bb contact

Hi everybody

 

My problem is very akward. I was able to ping with this contact normally a week ago, but suddenly everytime i open this contact to chat with him/her my BBM just crashes. When i restart my phone and try to talk to the same person it does it again. It just crashes my BBM. I'm saving my messages on my phone( i've already deleted the history once) but it kept doing so.

 

i don't know if this a software or a hardware problem.

I'm currently running Software release 10.0.10.90 and OS version 10.0.10.690

My phone version is the STL100-2

 

Am i the only one with this problem?

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: BBM crashing upon opening specifig bb contact

Hi cbraafhart,

 

Have you tried removing this contact then re-inviting them to BBM? Also, have you verified that its only this one contact that has the problem?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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Contributor
Posts: 17
Registered: ‎09-21-2011
My Device: Torch 9860
My Carrier: None

Re: BBM crashing upon opening specifig bb contact

Yes I've already done that. it came with no succes
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: BBM crashing upon opening specifig bb contact

Is it only the one contact you are having the problem with?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Member
Posts: 1
Registered: ‎05-20-2013
My Device: Blackberry Z10
My Carrier: Vodacom

Re: BBM crashing upon opening specifig bb contact

HI,

 

I have exactly the same issue with my Z10, exactly the same issue only one contact and I cant open a message from that person without BBM freezing for a few seconds then crashing, have reset the phone, done a battery pull re invited the contact but still nothing. Its rather frustrating cause it is a contact that I chat with frequently. Another issue with the Z10 is that the sound stops working randomly so I miss calls or messages sometimes but if i reset the phone its fine till it stops working again, the service provider Im with says there is nothing wrong and I dont have the money to replace the phone and its getting quite irritating. If any solutions are found please help

 

Thanks