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BlackBerry® Z10

New Contributor
Posts: 9
Registered: ‎12-29-2011
My Device: Z10
My Carrier: Tbay Tel

BBM not working on Z10

Ever since I upgraded my Z10 software to my bbm has not worked. I've reset my phone and it will work for a short time and then it stops. I've read that this is a problem and RIM knows about it. This needs to get fixed asap. I'm not a happy customer.
New Contributor
Posts: 4
Registered: ‎03-07-2013
My Device: z10
My Carrier: Mobily

Re: BBM not working on Z10

Well i had the same, all you have to do is activate your bbm service then it should work fine, if you are having bbm active try restarting it by calling customer service.
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BBM not working on Z10

Hi Tessla,


Welcome to the support community!

Could you provide a bit more information on your issue with BBM please so we can better assist? What happens exactly when it stops working? Do you receive any errors or warnings? Are you unable to both send and receive BBM messages? Does this happen for all contacts? Are any other applications on your BlackBerry Z10 smartphone affected?


I look forward to your response.



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Trusted Contributor
Posts: 232
Registered: ‎11-19-2010
My Device: Z10, Playbook

Re: BBM not working on Z10