Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
Contributor
Posts: 21
Registered: ‎05-02-2010
My Device: Storm2 9550
My Carrier: Verizon

BBM stuck on "Restoring your BBM information"

Out of the blue today, I opened BBM and it reassociated with BlackBerry ID and has been stuck on Restoring all day. I did a device reload to factory settings, and it is still stuck on "Restoring". What other options do I have? How do I fix this?

 

Thanks.

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBM stuck on "Restoring your BBM information"

Hey mahen915,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

How many contacts do you have in your BBM list?  Also try connecting to a Wi-Fi network to complete the restoral process.

 

Let me know if the issue still persists with Wi-Fi.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Contributor
Posts: 21
Registered: ‎05-02-2010
My Device: Storm2 9550
My Carrier: Verizon

Re: BBM stuck on "Restoring your BBM information"

Hi,

It happens whether I'm connected wifi only or not. Just sits on restoring.
New Member
Posts: 1
Registered: ‎08-19-2013
My Device: Q10
My Carrier: Tmobile

Re: BBM stuck on "Restoring your BBM information"

Hi, I have the same problem. Have about 200 contacts on my BBM and it just gave this error message today. Every other application is working fine and I have even gone ahead to update my BB OS. I use a Q10. Appreciate your quick response

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBM stuck on "Restoring your BBM information"

Hey mahen915,

Thanks for the reply.

 

Can you send me a private message with your PIN number so I can investigate further?

 

Also what is the exact version of BBM you're currently using.  Go into Options>Advanced Options>Application Management and look for BBM.

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Contributor
Posts: 2
Registered: ‎08-27-2013
My Device: Z10 STL100-3
My Carrier: No carrier

Re: BBM stuck on "Restoring your BBM information"

I'm getting the same problem on my Z10. I bought the phone new, upgraded to 10.1.0.273, and BBM failed to work. I tried a security wipe and that did not fix the problem, although it did change it a bit. Before the security wipe it was saying "Transferring your account" and after the security wipe it says "Restoring your BBM information". Still just hangs, though.
New Contributor
Posts: 4
Registered: ‎05-14-2013
My Device: z10
My Carrier: rogers

Re: BBM stuck on "Restoring your BBM information"

Same thing happened to me this morning. Z10, 10.1.0.4181.

Is there a solution?
Highlighted
New Contributor
Posts: 2
Registered: ‎08-27-2013
My Device: Z10 STL100-3
My Carrier: No carrier

Re: BBM stuck on "Restoring your BBM information"

For me, I had to install the BBM Channels Beta to make the problem go away. I had used an earlier beta against that BBID and I guess that had affected it. Installing the latest beta fixed the problem.
New Member
Posts: 1
Registered: ‎01-26-2015
My Device: 9720
My Carrier: mtn

Re: BBM stuck on "TRansferring INFO.- Help

hi. my 9720 is brand new and BBM is stuck on Transferring your Bbm information..

version 8.1..0.20