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BlackBerry® Z10

Posts: 1
Registered: ‎03-28-2013
My Device: Z 10
My Carrier: T-mobile
Accepted Solution

BBM troubles

my GF took her Z10 into carphone warehouse because of battery issues and when she got the phone back her BB pin was changed to that of the first person on her chat list so now her BB pin is lost and shes got the contacts of her friend and all her friends message are going to my GF, how can i regain her original BB pin?

Guru II
Posts: 22,027
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: BBM troubles

It is impossible to change the PIN of the device. If the PIN is different than it was when you took it in then they swapped devices on you. You cannot change the PIN.

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