01-21-2014 09:18 PM
I'm having an issue with BBM and one contact. The contact cannot see my avatar or status, but can send me a message. I cannot send the contact a message, nor can I tell when or if it's been read. I only see a check mark, but my contact can see when I read her message. I can see the other contact's avatar and status.
I have tried pulling the battery, restarting and even shutting off both phones (both Z10's with the same carrier and on the same wifi network). I've deleted each other's contact and re-invited each other several times. Still having the same issue. Please help.
01-22-2014 01:06 AM
01-22-2014 03:42 PM
I've been in contact with Telus. They're suggesting delete the affected contact (not just BBM contact) from the phone; then pull the battery, replace and re-set up the contact. I haven't done this yet, but will when i can. Try this.
It seems like the contact information is somehow confused and won't sync the bbm contact with the rest of the contact information.