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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎03-15-2014
My Device: Blackberry z10
My Carrier: Bell

BBz10 wont turn on!!!

My bbz10 was farely new and it randomly turned off after a update awhile ago then after along time i found the instructions on how to reload it, they say to hold the power button down until it turns off and then press the button to turn it on and even though it wasnt even on i still followed the instructions but nothing happened. Please help i dont understand how you can turn it off if the problem was it wasnt turning on in the first place??

Contributor
Posts: 25
Registered: ‎11-10-2013
My Device: z10 stl100-1
My Carrier: airtel

Re: BBz10 wont turn on!!!

Connect your device to charger and press power + volume up and down keys pressed all at the same time. Keep them pressed for 20 sec. You should see red LED show up.
New Contributor
Posts: 2
Registered: ‎03-15-2014
My Device: Blackberry z10
My Carrier: Bell

Re: BBz10 wont turn on!!!

ive tried that and the red LED light just flashes once. then nothing happens.

Contributor
Posts: 25
Registered: ‎11-10-2013
My Device: z10 stl100-1
My Carrier: airtel

Re: BBz10 wont turn on!!!

Open this link in IE http://us.blackberry.com/software/smartphones/update/blackberry7-os.html?displaychannelpage=desktop
It's sort of software update that is done without using BlackBerry Link. Follow this steps mentioned to update software.