03-08-2013 06:07 AM
i had a problem with my new blackberry z10 bbm and email delays. basically not receiving email and bbm real time.
the solution, call your network provider and ask them to resend your internet service books, this should do the trick.
i found out that service book was not only for bis plan. but all type of internet plan.
it worked for me. i hope it also help users with similar issues.
03-12-2013 04:48 PM
03-17-2013 12:57 PM
I called TELUS and asked them to re-send the service books to try to resolve the delay issue. He did know what I was talking about, but says that they can't send service books on the Z10 with the new OS, and that this is only relevant to older BBs. His suggestion to resolve push delay is to delete the accounts, power down, then re-add them. I suppose I'll give that a try, and then head back to the TELUS store to see if they can help me to resolve it.
03-26-2013 11:13 PM
I am having a similar problem.
I have three accounts on my Z10 - and am with Bell. My hotmail, sympatico account work perfectly however the important work account doesn't. I have contacted the host there and they say the problem isn't theirs. I had noticed after one of the last playbook upgrades a similar issue. My playbook would say that there was a problem with my email account and some features may not work. When I go into the settings on my Z10 I see the same error. A battery pull or restart seems to temporarily solve the problem.
I have verified that I am using the proper settings and ports. Very odd that this started last week on my Z10.
03-27-2013 12:26 AM
04-16-2013 11:28 AM
Had the same problems worked fine first couple of weeks then drooped out on my business email........power up or re-boot along came all my emails then stoped till repeated re-boot. The Z10 uses a defferent platform to the old BIS and you need to call you service provider in my case orange and have the new Z10 device removed from the BIS system. They will send you a new service book for your device and when you re-boot all will be well.......well mine was anyway...!!