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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎06-09-2013
My Device: BB Z10
My Carrier: MOBILICITY

BLACKBERRY Z10 RANDOMLY RESTARTS MORE THAN 5 TIMES REAPEATEDLY

My bb z10, shuts down and restarts continously, i cannot make calls or even contact anyone. The only way this stops for a few minutes is to pull out the battery.

 

i have used the bb phone for years and was way too excited, when i purchased the z10. Now I wish i had my old phone.

 

please help my os is the recent version and my network provider is Mobilicity.

Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: BLACKBERRY Z10 RANDOMLY RESTARTS MORE THAN 5 TIMES REAPEATEDLY

Reload OS


Open BlackBerry Link.
Connect the BlackBerry 10 smartphone via USB.
At the bottom of the BlackBerry Link window, click the computer tab.
Select Settings.
Under Reload Device Software, select Reload.
Follow the on-screen instructions.

Note: To download available updates and to stay up-to-date on release dates, visit www.blackberry.com/blackberrylink.
Contributor
Posts: 19
Registered: ‎04-12-2013
My Device: Z10
My Carrier: Verizon Wireless

Re: BLACKBERRY Z10 RANDOMLY RESTARTS MORE THAN 5 TIMES REAPEATEDLY

Check out the posting about random restarts.  Thousands of people are reporting this problem.  This is a known issue with the Z10.  If it were as simple as reloading the device softeware, don''t you think that BB would have posted this as a solution?  Many people are being affected by this, and so far, BB has not been able to come up with a solution.  Talk about a company that does not know when it has a looming PR problem.  They really are tone deaf.

Contributor
Posts: 15
Registered: ‎06-09-2013
My Device: DAB
My Carrier: Airtel

Re: BLACKBERRY Z10 RANDOMLY RESTARTS MORE THAN 5 TIMES REAPEATEDLY

Instead of taking trying to sort it out yourself, just claim warranty. Company should sort out this problem.
Contributor
Posts: 19
Registered: ‎04-12-2013
My Device: Z10
My Carrier: Verizon Wireless

Re: BLACKBERRY Z10 RANDOMLY RESTARTS MORE THAN 5 TIMES REAPEATEDLY

BlackBerry is saying it is a carrier problem. And my carrier is saying it is BB's problem. No one is sorting it out right now at least in terms of offering a solution to those of us who purchased a Z10.
New Contributor
Posts: 2
Registered: ‎06-09-2013
My Device: BB Z10
My Carrier: MOBILICITY

Re: BLACKBERRY Z10 RANDOMLY RESTARTS MORE THAN 5 TIMES REAPEATEDLY

Hi, Teaboy

 

I tried the reload option and it still restarts exactly the same way. I would appreicate if you have any more suggestions.

 

Kind regards