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BlackBerry® Z10

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Contributor
Posts: 25
Registered: ‎03-10-2013
My Device: bb z10
My Carrier: o2

Re: Backup won't complete

The pic didn't come through?
Forums Advisor III
Posts: 1,391
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: Backup won't complete

Try removing the two check marks and then see if you can manually do the backup in full.

 

 

Jerry G.
Contributor
Posts: 25
Registered: ‎03-10-2013
My Device: bb z10
My Carrier: o2

Re: Backup won't complete

I did, nothing. Both were unchecked before aswell.
Forums Advisor III
Posts: 1,477
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: Backup won't complete


jerryg50 wrote:

Try removing the two check marks and then see if you can manually do the backup in full.

 

 


I tried the full, and the partial backup, the full just does not complete at all, and the partial returns the "No DATA FOUND FOR BACKUP"

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Using the Playbook and the Z10 and the Z30 and loving them

Martin
Contributor
Posts: 25
Registered: ‎03-10-2013
My Device: bb z10
My Carrier: o2

Re: Backup won't complete

Yes disconnect the phone and retry. Had the same issue. You need to keep connecting and disconecting the phone.

After too many attempts for back up you will receive that error.
Forums Advisor III
Posts: 1,477
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: Backup won't complete


junny89 wrote:
Yes disconnect the phone and retry. Had the same issue. You need to keep connecting and disconecting the phone.

After too many attempts for back up you will receive that error.

Done that too many time to count (I stopped after 1 ;-) ), the funny thing is that the Playbook can at least backup the settings, but the phone can not

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Using the Playbook and the Z10 and the Z30 and loving them

Martin
Contributor
Posts: 25
Registered: ‎03-10-2013
My Device: bb z10
My Carrier: o2

Re: Backup won't complete

Give it a break. Try again later and take the battery out and re insert it. It will work Smiley Happy
Forums Advisor III
Posts: 1,477
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: Backup won't complete


junny89 wrote:
Give it a break. Try again later and take the battery out and re insert it. It will work Smiley Happy

Done that too, I have been trying since the first day in Canada (2013/02/05)

---------------------------------------------
Using the Playbook and the Z10 and the Z30 and loving them

Martin
Contributor
Posts: 25
Registered: ‎03-10-2013
My Device: bb z10
My Carrier: o2

Re: Backup won't complete

Lol, I found that my laptop would come up with the error, but when switched to my desktop it worked fine.

So maybe try on a different computer?
Forums Advisor III
Posts: 1,477
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: Backup won't complete


junny89 wrote:
Lol, I found that my laptop would come up with the error, but when switched to my desktop it worked fine.

So maybe try on a different computer?

I would like that, but I have only one computer with working USB port, and with Link installed on it

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Using the Playbook and the Z10 and the Z30 and loving them

Martin