06-18-2013 03:42 AM
I have updated my phone to the latest OS - 10.1.0.2312 and since then I'm experiencing serious problems with voice calls. People complaining that they can hardly hear me. Plus they hear constant background noise.
I have tried to set all volume control setting to maximum but it did not resolve the issue
If I switch on the loudspeaker then the problem seems to dissapear
Please advise how can I roll back to previous OS version since this problem makes the phone almost unusable
06-20-2013 09:34 AM
Welcome to the BlackBerry® Support Community Forums.
To further investigate and to do proper testing, we would request that you contact your wireless service provider to have this issue escalated to BlackBerry Technical Support for further trouble shooting.
Let us know if you have any questions.
06-22-2013 03:12 PM
I don't quite understand why should I contact my operator. The phone was working fine before OS update. After I have updated OS something has happened to the volume of my voice which goes via mic. If I use loudspeaker people can hear me without problrems
So it's not related to my operator