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BlackBerry® Z10

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Posts: 2
Registered: ‎05-20-2011
My Device: Torch
My Carrier: Vodafone

Balckberry Z 10 - Service Denied in India

I had purchased BB Z 10 in Kasas City, Missouri, US in November 2013. I have shifted to India subsequently. Now I am facing some issues with the handset (the OS is not functioning and needs to be reloaded). I do not have an international warranty, but I am ready to pay for the service charges at the service center. When I visited the nearest service center Redington - (Hyderabad, Andhra Pradesh, India) they did not accept to take the handset. They advised me to get this service done at a local shop. I clearly told them that I am ready to pay for the service charges as I understand the phone is not under warranty in India. Still they just refused to accept the phone. 

Can somebody advise me on how to get a service/ repair done for my handset in India.