06-24-2013 07:10 AM
Try it two or three more times over the next couple days as the Z10 needs charging, and remember the Z10 must be connected to the charger and powered on when removing the battery.
If it still doesn't work, you have a bad battery or a battery with a bad cell. Then, get a new battery.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code