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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎09-09-2013
My Device: BlackBerry Z10
My Carrier: Rogers

Re: Battery life shocking after latest software upgrade

My Z10 is 5 months old.  I did the software update on Friday night and I have been trying to charge my ph since then! 

I tried two diff outlets and gave up. Now I am plugged into my hard drive and 7 hrs later I am not even half charged. The touch screen does not in all places now either.  I cannot tap and open any emails either. 

Posts: 95,495
Likes: 24,546
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Battery life shocking after latest software upgrade


Sunniedaze4u wrote:

 The touch screen does not in all places now either.  I cannot tap and open any emails either. 


With it connected to the charging source, do a powered on battery pull reboot.



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New Contributor
Posts: 2
Registered: ‎09-09-2013
My Device: BlackBerry Z10
My Carrier: Rogers

Re: Battery life shocking after latest software upgrade

batterypull reboot did not work.  Touch screen wont work, cant open emails,,when I touch them, screen dims slightly.

 

Ph wont charge at all now, red flashing battery with lightening bolt.   Ph is really hot today after i tried to recharge at work. 10 hrs and i got 1/4 charge, brought it home and its completely dead again/

 

What the heck was the update many of us did on Friday?  Why would that kill my ph?

 

This is a $700 device I just bought and my ph is for work and it needs to be fixed or replaced by BlackBerry

Regular Contributor
Posts: 72
Registered: ‎05-06-2013
My Device: Z10
My Carrier: AT&T

Re: Battery life shocking after latest software upgrade

You have to contact who you bought it from.

They are your first line of contact.

 

 

Fred