Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
02-24-2013 12:55 PM
I'll let it drain before charging again. I did let it drain empty the first time, and everything is off that you recommend except WiFi. I've also just removed my MicroSD card. Not sure if that could have anything to do with it or not. I was trying to come up with solutions, and I started to think about my old phone. One of the reasons that I wanted to jump onboard hte Z10 (aside from my love of Berries) is that my Bold 9900 suddenly started to have a lot of battery issues. Dealt with it for about a month waiting for the Z10 to come out. I just chalked it up to the phone being old, and for all I know that could be it. BUT, the same MicroSD card was put into this Z10. Now I'm not tech savvy at all, and maybe I'm chasing nothing, but who knows. Maybe there is something wrong with the card that is causing drain. Worth a shot anyway. We'll see.
02-24-2013 12:56 PM - edited 02-24-2013 12:56 PM
Jag: I think that before I take the phone back a 3rd time (if it comes to that) I will buy that charger backup kit. It would be good to have anyway, and I could do a simple battery test as you mention.
02-24-2013 12:58 PM
oooh.....I recall reading something about battery issues on a Z10 that involved the sd card. The person formatted it and the issues seemed to be solved. Personally, given how cheap they are, I'd buy a new one. I think I read about it on crackberry.com
02-24-2013 01:02 PM
Oh dear, oh dear.
Too much stress for everybody having problems with poor battery performance, poor apps, no BIS and other issues.
The only way to deal with this, is to put real pressure on BB. Everyone who is having problems should return their Z10 units and go back to their older BBs ( if they have them ) until, if ever, these issues are sorted.
If the Q10 is no better and the BIS push emails have not re-appeared, then BB game over.
Such a pity :-(
02-24-2013 01:12 PM
Hit 75% about ten minutes ago after hovering around 80% longer than I've hovered around any percentage on either phone so far. I also removed hte SD card at 80%, and restarted the phone, so we shall see if things improve. Hearing that an SD card was the problem before, I'm optimistic. I just had a piddly little 2GB card in there and I don't even know when or where it came from, so if tossing that card solves my problem I will happily snap it in two and move on.
02-24-2013 01:23 PM
02-24-2013 01:27 PM
02-24-2013 01:31 PM - edited 02-24-2013 01:32 PM
Well, the reason for the first return is that it seemed like the easiest solution, if I had recieved a dude. While this phone is undoubtedly better (further strengthening my belief that there was something seriously off about the first phone) it still wasn't great.
Anyway, I AM with Telus. I am running Software Version 10.0.9.348.
And, battery is now 65%. 10% drained since last post, which I think rules out the SD Card as the problem. Phone has been unplugged for 3 hours and 16 minutes and dropped 35% with only BBM and Email useage.
02-24-2013 01:33 PM
02-24-2013 01:39 PM
What is the BlackBerry Customer Support Number? I'll happily call up and try to work through the problem with them, and provide them as much information as I can. Their website makes it seem like they are hiding their Customer Service number.