02-24-2013 01:40 PM
I have spoken with a number of retail outlets in the London (uk) area, as well as to Vodafone UK CS.
The retail folks say the Z10 is nothing but trouble, they have been given very little training on it and would rather it went away.
Vodafone CS report a "high percentage" of returns, but did not elaborate.
Until the 9900, I thought BB walked on water. I used and still use the 9000 and I love it. The 9900 is ok, but has a touch screen that is too small to be practical for many folks and that cannot be disabled
Looking at all the posts reporting poor battery performance is interesting.
Some posts report heat generation, others talk about the battery seemingly charging to 100% very quickly.
I design military radar systems, many of which use lithium polymer batteries.
Given the OS version as a constant and presuming that it is very unlikely that hardware is varying in its behaviour, from unit to unit, all fingers point to bad bateries. High internal resistance can cause both poor capacity and self heating under load.
If any of you folks out there have a poorly performing Z10 in the battery dept, and you know someone who has a Z10 and is not having any battery issues, then swap batteries with this person and see if the problem follows the battery. If so then there is at least one answer. If not, then BB really does have a serious problem.
02-24-2013 01:44 PM
02-24-2013 01:45 PM
Copes, do you have by chance Wi-Fi on and your Z10 drive mapped to your PC? I'm testing Blackberry Link theory here. Looks like when the drives are mapped to PC via Wi-Fi the battery drains fast.
02-24-2013 01:50 PM - edited 02-24-2013 01:52 PM
Very good advice, but why should any user have to bother ??
If you buy something, it should, in the main, work properly.
If it does not, return it and go buy something that does.
Do not waste your time assisting the BB dev dept. They are paid to do this job. You are not.
02-24-2013 01:56 PM
02-24-2013 02:21 PM
I buy a car, an item upon which I rely, and the battery goes flat after 100 miles.
I take it to the dealer who replaces the battery.
The same thing happens again the next day.
I go back to the delar and he says that maybe I need a new car!
I don't think so.
Most folks don't want to get involed " solving problems". They don't want any problems in the first place.
That includes new phones as well as new cars.
If I buy it, I expect it to do what it says on the tin. If not, I take it back. I do not have time to screw about with flakey products. Life is too short!!
02-24-2013 02:24 PM
02-24-2013 02:30 PM
This is a circular argument!
I call CS, tell them the situation, and we join the "have a new battery" bit of my earlier post!
BBs beta testing should have sorted this out. It's not for the user to be a tester. He/she has other things to do.
I'm not anti BB. I adore my 9000 and I have two boxed new ones from Ebay as reserves. I'm not leaving BB but I would like an up to date phone
02-24-2013 02:36 PM