02-26-2013 06:31 PM
Mine seems to be getting worse. After a full charge and very liuttle usage (No video, or music, just a few replies to email BBM etc) it actually ran out of juice and shut down by 3:00 today. I checked all my apps and everything seems to be off. I noticed it quite warm to the touch today which was very unusual. Something is running somewhere for sure. When I first got it (on launch day in Canada) it was much better. Hopefully the culprit will be found soon.
02-26-2013 08:33 PM - edited 02-26-2013 08:34 PM
I just want to confirm that without a shadow of a doubt, the issue had something to do with my work email. I know next to nothing about what sort of email servers the company we outsource our IT uses. All I know is I connected to the servers through IMAC. Since disabling the internet, my battery has been exceptional. Its acted how I would expect a battery to act. I've drained about 29% in 5 hours.
I'm so happy to have solved this, however I look forward to updates so that I can connect my phone to my work email. That is a serious issue. The IT guy I deal with said he thinks there is another way I can try and set up my email, so I'll give that a go and see if it works.
Anyway, I hope my trials and tribulations will be helpful to someone else, so they do not have to spend a week trying to solve the issue! Cheers all, thanks so much for the help through all this. I will continue to provide any information that I discover.
02-26-2013 09:15 PM - edited 02-26-2013 09:21 PM
Hey copes. Try in advanced settings of your work account turning off 'push' like this:
> settings > accounts > your email account > advanced (at bottom) > push: off, sync interval:15 minutes > SAVE (top right)
...and let us know how you get on!
Come back and like me if your data transfer decreases and your battery life increases
02-26-2013 09:20 PM
02-26-2013 10:21 PM
02-27-2013 06:19 AM
Keep in mind that I wasn't on an exchange server either. Yet for me, deleting the email account anyway helped. If you have any email accounts connected that aren't hotmail / gmail, give them a try and let me know.
Zaba: If I readd the office email I will try that.
02-27-2013 09:45 AM
Just an update from my previous message to say I gave my Z10 a charge overnight on Monday night, now it's Weds afternoon and Battery Watch still shows 38% battery life. Expecting this will last until tomorrow morning, in which case my battery has lasted 2.5 days, possibly not on a full charge when I tried to restart my phone to get my new micro SIM to work (had to do a battery pull during my first full charge)
02-27-2013 10:38 AM
Decided to give a quick update on my experience.
After initial excitement with the improved battery life after OS reload the battery life went back from 12-13 hours to 7-8 hours. So OS reload is not a solution to get 20+ hours of battery life.
I have 5 IMAP accounts (none Active Sync of MS Exchange).
Reading other comments I did the following tests:
Next steps. I’m going to recreate all of my 5 accounts using POP instead of IMAP (apparently that’s what I’d been using on my BB9900 before switching to Z10) and see how it goes. I will share the results most likely tomorrow, so I have better stats.