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New Contributor
Posts: 2
Registered: ‎10-22-2013
My Device: z10
My Carrier: orange

Black Berry destock manager for Windows

Hi,

 

 I have tried to download the destock manager on my laptop and when I tried to execute it the following error appears: "C:\Users\user\downloads\710_b042-multilanguage.exe is not a validate Win 32 application".

 

 Could you please tell me what I can do in order to perform the dowload correctly?

 Many thanks in advance

 R.Carpentier

Hall of Famer III
Posts: 57,218
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Black Berry destock manager for Windows

Hi and Welcome to the Community!

Actually, it's irrelevant. You are on a Z10, which does not use the Desktop Software. Instead, you need to download/install LINK.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎10-22-2013
My Device: z10
My Carrier: orange

Re: Black Berry destock manager for Windows

Hi, 

 

sorry for the mistake but in fact it was LINK that i tried to download on Blackberry website.

The download is ok but when I try to install it, the error message saying that the application is not validate for Win 32 appears...

 

Could you please help me...

Thanks

Hall of Famer III
Posts: 57,218
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Black Berry destock manager for Windows

Ah...OK...here's a KB:

 

  • KB03490 Internal Error 2738. Could not access VBscript appears when installing BlackBerry Desktop Manager

But it's for the Desktop Software, though perhaps the same fix will apply to LINK. Otherwise, you can search the public KB database for perhaps a more applicable article.



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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