07-10-2013 02:54 AM
Hi, My Black Berry Z10 has been replaced and i need my old Black Berry ID to activate my BBM and can't seem to get it done on the Web as it is asking me for my Old ID which i don't remember.
07-12-2013 05:35 PM
Welcome to the BlackBerry Support Community.
Thank you for your question regarding retrieving your BlackBerry ID.
The following article will assist you with resetting your BlackBerry ID password: http://www.blackberry.com/btsc/KB26361
If you know longer know your BlackBerry ID email/password and sercurity question you will need to use a different BlackBerry ID and lose the BBM contact list associated with the previous BlackBerry ID.
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