Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Posts: 34
Registered: ‎12-18-2012
My Device: Z10 Black
My Carrier: Vodafone UK

BlackBerry LINK not synchronizing music and photos correctly.

[ Edited ]

The blackberry Link doesn't want to sync my music from PC to Z10.

As soon as I drag the song from pc library on to the z10 icon a the bottom. It doesn't sync music, it just synch the ALBUM ART.

It shows this notification. "Album art for Meteora has been copied" i instead of  "Song...Etc has been copied to the device"


It just copies the album art not the songs... And when I try to drag the song on to the z10 icon again it shows " NOT COPIED. Device already contains the song. Which is not true because the device is empty and the memory card is formatted.

As for the pictures it does not copy every picture ... Instead of 276 pic BB link copies only 145. for example.


p.s - I have already:

1.Formated the Memory card like 100times.


2. Security wiped the phone 10time


3. Reloaded the software 10times.



Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BlackBerry LINK not synchronizing music and photos correctly.

Hey VENOM7000,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


To resolve this issue we will need to gather some BlackBerry Link logs.  Please contact your network service provider and ask to be transferred to BlackBerry.


I appreciate your patience but this will help us find the root cause.





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!