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BlackBerry® Z10

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Contributor
Posts: 25
Registered: ‎07-25-2011
My Device: Bold 9780
My Carrier: Dialog

BlackBerry Z10 - Battery Issue

My BlackBerry Z10 shutdowns automatically when the battery level reaches 20%........ Is this a bug or what? Do you have a solution for this?

Model - BlackBerry Z10
Model Number - STL 100-1
OS Version - 10.1.0.2354

Please help me as this is very annoying. Waiting for the reply urgently.

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: BlackBerry Z10 - Battery Issue

Good day

I seen this issue a lot I suggest this to other members this method works

Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%.
This will reset the false charge reading.

Report your findings !
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
Contributor
Posts: 25
Registered: ‎07-25-2011
My Device: Bold 9780
My Carrier: Dialog

Re: BlackBerry Z10 - Battery Issue

Hi thank you for your reply. I have tried thhis 2 times before, but it didnt do much different........

Contributor
Posts: 25
Registered: ‎07-25-2011
My Device: Bold 9780
My Carrier: Dialog

Re: BlackBerry Z10 - Battery Issue

ANY UPDATE?
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: BlackBerry Z10 - Battery Issue

If Rob's solution didn't work for you, the next step would be to reload your OS.  This sounds like a software issue so reloading the OS should correct it.

To do this, plug your phone in to your PC and open BlackBerry Link.  Once your phone has been recognized by the software, click your phone name at the bottom then click Restore and reload the most recent backup.

 

 

Let us know if that helps you.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Contributor
Posts: 25
Registered: ‎07-25-2011
My Device: Bold 9780
My Carrier: Dialog

Re: BlackBerry Z10 - Battery Issue

I tried that also, but it also not working. This is becoming worse now sometimes phone shutdowns when the battery level reaches 40%. Please give me a solution for this as this is becoming very unexceptable. Thank you.